Shipping policy
Processing Time
All items are handmade with care. Please allow 3–5 business days for order processing before shipment. Custom or personalized orders may require additional time.
Shipping Methods & Delivery Time
We offer standard shipping via [insert carrier, e.g., USPS, UPS, etc.], with estimated delivery within 3–7 business days (U.S. domestic). Delivery times may vary based on your location and shipping method selected at checkout.
Shipping Fees
Shipping costs are calculated at checkout based on order weight and destination. Free shipping may be available for qualifying orders (see promotion details if applicable).
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information.
Delays and Liability
We are not responsible for delays caused by the carrier, weather, customs processing, or other circumstances beyond our control. Once a package leaves our studio, it is the carrier's responsibility.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We’ll do our best to assist you in filing a claim or resolving the issue.
Incorrect Addresses
Please ensure your shipping address is accurate. We are not liable for packages lost or returned due to incorrect or incomplete addresses provided by the customer.